'Community' edition - typical open-sores software
There seems to be a lot of discussion on these boards about hardware and plugins- the 'cool' topics for enthusiasts to discuss, and very little practical will to actually help support and resolve problems when people have them. I've just experienced this firsthand, and a brief scan of the dedicated help forums shows a lot of other users in the same position- asking questions with system errors and getting little practical response.
In 2 weeks after posting details about the situation and error messages I received, I did not even get ONE response trying to assist my problem or even suggesting a course of action, or requesting more detail. I realize this is free software.. but this is FREE software. What I've seen here perpetuates the exact reputation that the vast majority of open source deserves- being completely impractical because the developers have no intent or ability to provide support, the onus is on the user to figure it out and resolve their own problems. And yet they wonder why by & large, most open source software is no further advanced or adopted by the public than it was 10 years ago.
Yeah there was a push about 3-5 months ago by Linda to try to get the community more involved. There was talk of incentives and such to try to get people from outside nexenta to help support the community, but that appears to have been dropped. Their paid support does know what they're doing, but that's a steep jump if you're never able to get the system up and running to demo it or want to use this for backups and other non essential services but can't anymore due to the new eula.
I admit that I'be begun looking to move to other projects for my ZFS storage needs.
Linda is no longer with Nexenta. There was a few week gap of no one dedicated to reviewing these forums. I will be filling in for her in the community forums.
I will look into the incentives talk, I'm sure thats something that can be picked up on.
Thanks for the practical responses. It's nice to know there are users out there who aren't going to launch into a rabid and futile defence of their favourite project on the basis of politics or ethics, with no real-world substance behind it. It's unfortunate because from everything I read beforehand and what I have seen of Nexenta it has a lot of potential to be a very flexible system. Unfortunately without the underlying QA and support for users, that doesn't mean anything when the rubber hits the road.